0114 282 3444

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Aizlewoods Mill,
Nursery Street,
Sheffield, S3 8GG
South Yorkshire, UK

Privacy / Cookies

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at support@arkom.co.uk

1. What this privacy policy is for

2. What information do we need and why?

3. How we collect and receive personal information

4. What do we do with your personal information?

5. How long will we keep it?

6. Your rights

7. How we use cookies

8. Changes to this Privacy Policy

9. Contacting us

1. What this privacy policy is for

We are committed to protecting and respecting your privacy. This Privacy Policy sets out how we will use and treat your personal information, by which we mean information that relates to you. Yourpersonal information will be processed in accordance with all applicable data protection laws.This Privacy Policy applies to all personal information we gather or use in connection with your relationship with us.

This includes when you use our website, services provided by us and when you interact with us. We will only use your personal information in accordance with this Privacy Policy.

This Privacy Policy should be read together with the terms and conditions posted elsewhere on our website, including our cookies policy and website terms and conditions available
Please review this Privacy Policy carefully.

By using our services, our website and by providing any personal information to us, you are consenting to our use of your personal information as set out in this Privacy Policy. Please do not provide us with any personal information if you do not want that information to be used by us in this manner.

2. What information do we need and why?

The information we collect about you depends on the products and/or services we provide to you. The types of information we receive and collect may include:

  • your name, address, email address, telephone number;
  • details of your communications with us;
  • billing information, bank account details, credit or debit card number, transaction and credit information employer name and/or job title;
  • We need to know your personal information to be able to enable you to use our website, respond to queries through our website; and provide you with products and services.

3. How we collect and receive personal information

We may collect and receive personal information from you when you:

  • use any of our services;
  • communicate with us such as by email, telephone, in writing, in person or through our customer services pages.

4. What do we do with your personal information?

All the personal information we process is processed by our staff
We use the personal information we collect and receive to help us understand your needs and to help us provide you with a better services. In particular, we collect, store and process your personal information for the following reasons:

  • for providing our products and services to you, including verifying and authenticating your identity, processing your payments, and to complete transactions with us;
  • to contact you;
  • for ongoing account maintenance and administrative purposes;
  •  to maintain any registered accounts that you may hold with us and to provide you with updates or notifications of changes to your account and our policies and terms;
  • for our internal record keeping requirements;

Marketing

We would also like to use your name, telephone number, postal address and/or email address to inform you of our products/services, promotional offers and/or our blog articles.

If you have already signed up to receive these emails, you can unsubscribe at any time by clicking the "Unsubscribe" link.

5. How long will we keep it?

The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put.

We will not keep your personal information for longer than necessary for our business purposes or for legal requirements.

We will also keep some personal information for a reasonable period after we have provided

6. Your rights

You have the following rights regarding your information:

  • The right to be informed - You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.

  • The right of access - You have the right to obtain access to your information (if we are processing it), and other certain other information (similar to that  provided in this Privacy Policy). This is so that you are aware and can check that we are using your information in accordance with data protection law.

  • The right to rectification - You are entitled to have your information corrected if it is inaccurate or incomplete.

  • The right to erasure - This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

  • The right to restrict processing - You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

  • The right to data portability - You have rights to obtain and reuse your personal data for your own purposes across different services. E.g., if you decide to switch to a new provider, this enables you to move copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

  • The right to object - You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent).

7. How we use cookies

We only use first party cookies, these are cookies that are set by this website directly.

ASPSESSION*: ASP session cookie which identifies a specific user's session. This will expire when you leave the website.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html 

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address)  so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

8. Changes to this Policy

We may change this Privacy Policy from time to time and we show the effective date of the currently applicable Privacy Policy at the beginning of it. We recommend that you revisit this page regularly to keep up to date and to make sure that you are happy with changes.

9. Contacting us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at support@arkom.co.uk

To make a complaint about how we have handled your information, contact our Data Protection Officer:

Arkom Creative Technology
Aizlewoods Mill,
Nursery Street,
Sheffield, S3 8GG
South Yorkshire, UK
0114 2823444


If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s

Policy dated: 18th May 2018