Contact forms

5.12.2012

This article is to help ensure your contact form is working correctly

We are aware that not all enquiries generated through the contact forms are arriving at the email address set within the CMS. This is obviously of great concern and frustrating. We have tested all live projects and the site & code is working correctly and sending the e-mail from the website so we believe the issue is domain related. Even if you don’t think you have an issue then please read and act upon the following, you may need help from your IT provider with this matter.

Many domain providers our now taking into account the new Sender ID policy, this policy validates the origin of e-mail messages by verifying the IP address of the sender against the alleged owner of the sending domain.

What we suggest is that you set up an SPF record, on your domain to ensure you email is received correctly from your hosting environment.

This four-step Microsoft wizard will guide you through the process of creating a new SPF record for your domain.

You should add this DNS record to your domain's DNS configuration.

Note that you may need to manually edit the SPF record created by this wizard if you want to use some of the more advance features of the SPF format.