asbestos removal contractors association

ARCA, the UK’s leading asbestos industry association, needed to modernise its digital systems to better support members, staff and training teams.

Their existing CRM, website and portal were no longer fit for purpose, resulting in disconnected systems, limited data visibility and manual, time‑consuming processes. ARCA wanted to improve the member experience while making internal processes more efficient and future‑proof.

Following a series of discovery workshops, we designed and delivered a fully integrated membership system that brought ARCA’s CRM, website and member portal into one joined‑up platform.

We delivered a fully integrated membership system, combining CRM, website and member portal into a single, joined‑up platform.

The new solution supports members, non‑members and staff, enabling users to self‑serve while giving ARCA greater visibility, improved reporting and streamlined workflows across the organisation.

Members, non‑members and staff can now self‑serve; managing details, bookings, certifications, audits and job adverts online; while ARCA benefits from clearer data, improved reporting and far more efficient processes.

Automation has significantly reduced admin, with online payments, CRM‑driven training records and automatic certificate expiry reminders all handled within the system.

The result is a more robust, scalable platform that lowers support costs, improves operational efficiency and empowers ARCA’s team to manage and evolve the system in‑house.