Considering a CRM implementation? We will help you implement and adapt a CRM to target, win and retain customers as well integrate your core operational systems in one place.

If you care about your customers, reaching those that really want your products and services and understanding their needs, then a CRM should be part of your sales and marketing tool kit.

So many of today's businesses either don't use a CRM , or use something off-the-shelf that doesn't take into account their specific needs as an organisation.

CRM systems help you to manage your business and customers from initial contact right through the lifetime of each customer relationship. In an instant you'll gain valuable insights into what your customers need, how they behave and the effectiveness of the different elements of your marketing mix.

By putting your customer at the heart of your business, you're best placed to gain customer loyalty and make the most of market opportunities. It's a strategy that's better for your customers and you.

Why Choose Us?

We provide CRM solutions and implementations based Dynamics CRM and Microsoft Dynamics 365 for Sales tailored to your business / organisational needs. We'll work with you to evaluate what you really need from the start and the best, most efficient way to get to your goals. Our consultancy services will enable you to quickly see the flaws in your existing systems and work out the best way forward with your new CRM system.

The Sure Step Route

Application development can be complex and to keep the risk to a minimum, Arkom always employ Microsoft Dynamics Sure Step Methodology when outlining and implementing a CRM system. Following this strict process allows Arkom and our clients to analyse and scrutinize the planned system, prior to the programming stage.

Arkom's project plan normally encompasses the following:

STEP 1: Envisaging Analysis/Scoping Exercise 


STEP 2: System Specification and Design


STEP 3: Prototype Development


STEP 4: User Acceptance Testing


STEP 5: Completion and Deployment


STEP 6: Roll Out and Training


STEP 7: Project Evaluation / Optimisation

 

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