All membership payments and renewals are automatically logged in your CRM via an integration with the portal. When a member signs up and their membership is due for renewal, automatic payment reminders are sent out to members, so you don’t have to chase people to pay for their membership.
If members have paid via direct debit, then payments are taken automatically. If members have paid by card, invoice, bank transfer or standing order then email reminders are sent out automatically on the run up to the renewal date. If members do not pay before their renewal, or their direct debit payments fail, the system locks them out of the portal and stops them from accessing their online benefits. Their membership status goes to Lapsed and admins have full visibility of this via the CRM.