Developing systems that grow with your business is what we do best, but it's the way we take care of our customers that makes us standout. Thanks to our comprehensive customer care package, you have structured expert support on and offline as well as a friendly face.
We are based within easy reach of Sheffield city centre and have ample car parking for visitors. This means we are always on hand to support you.
Customer care line
For all our applications we offer phone and email support and arrange remote access to your system where needed. If users get stuck, it's important that they can talk to an expert to ensure they learn how to do things correctly and don't fall back on old ways of working.
Customer care review
Every three to six months we carry out a review of your system's performance and how your team are getting on. It allows you to take advantage of new technology, to set objectives and measure performance against agreed targets.
Ensure good practise: As part of your review we make sure your team are using the system correctly. We also identify training needs for new and existing team members.
Keep up to date: Your review keeps your website up to date, ensuring its performance year-on-year. Whether technology is moving on or your business has changed direction, we make sure that your systems adjust accordingly. It avoids costly, one-off upgrades.
Step by step improvements: We take a staged approach to developing your applications. Functionality can be introduced in bite-sized chunks, making it easier for your team to handle updates, new systems and ways of working.
Our phased approach enables you to:
- Save money by leaving non-essential development to later phases
- Learn from experience and build on success
- Deliver online benefits to market more quickly
- Take advantage of new technology sooner