An overview

Brief

NOCN requirements were to completely re-develop their website and develop, alongside, a comprehensive solution to improve the service provision to their many stakeholder groups.

The website was to become a digital hub for their growing qualification and apprenticeship offering while a separate solution was needed to improve customer service delivery.

NOCN has several isolated systems that needed to be integrated into their web solution, to ensure up-to-date information was made available while reducing the admin headache of re-keying data.

Emphasis was also placed on bringing the look and feel in-line with their future vision.

Solution

With such a comprehensive brief, we decided to break the project down into phases.

Website

The first phase included re-development and launch of the new website with integrations into their main qualifications database, allowing any changes to product offerings being pulled through to the website automatically.

My NOCN

Closely following their website development, was the first version of the customer service portal - ‘My NOCN.’ This phase of the development further deepened the integration with their qualifications system. My NOCN was to pull down customers and customer contact details, allowing customers to log in and see comprehensive information about the qualifications they provide.

Impact

Reduced admin and content duplication

The integrated solution means information is added to the most appropriate system and automatically surfaced where it is need. This means that all the data gets pulled into a centralised database, which is the only place data is updated; meaning the other systems which use the data can be sure to have the best possible information that is up-to-date.

Easier to find information

The comprehensive suggestive search center means that finding information is easier than ever. The search center is split up into Qualifications/ Units/ EPA/ Apprenticeships and general site content, allowing visitors to focus in on the just the type of content they are looking for.

Improved customer service

The customer portal, 'My NOCN' allows all customers to login and see information relevant only to their organisation. Future developments will include viewing and clearing invoices.

NOCN Website

James Harkness - NOCN Marketing Manager

The solution Arkom came up with is both flexible and powerful... Google recently commended us on the usability and responsiveness of the new website, which is all down to Arkom. We are very pleased with Arkom, their service is excellent, its staff are friendly and helpful and we plan to use them now to develop more essential integrated business systems.