The Client's Pain Point
Members complaining! ARCA visited over 100 of their members and a clear message was received – the standard of asbestos removal operatives supplied to contractors by agency members was not always acceptable.
ARCA’s Board decided it had a duty to try and sort the issue out and thought a ‘Tripadvisor’ style app for operatives could be the way forward.
No standard off-the-shelf solution was available which would provide for different levels of membership and operative profiles with ratings. A bespoke system combining design and functionality was required.
Our team worked closely with both ARCA and their members to determine the exact requirements for the Asbestos Labour Feedback App (ALFA).
Discovery sessions determined not only the ten criteria the contractor would rate the operatives on, but also the look and feel of the app to ensure maximum ease of usability.
Each operative can now be rated on ten criteria and their professional certificates and qualifications are also recorded, including expiry dates. Everything for the contractors and the agencies alike is now held in one place!
Feedback from ARCA and all levels of their membership has been “incredibly positive”. All parties have one central, transparent and fully automated app to use for everything they need. Contractors can be assured of the standard of operative they are being sent and agencies can use the app to ensure that the operative’s qualifications are completely up to date.
And for ARCA, well no more complaints will be heading their way! Their “members have a free app, using ground-breaking technology” to solve a long standing problem.
Quotes from Steve Sadley, Chief Executive of ARCA