What type of customer care can I expect from Arkom?

At Arkom our goals are to ‘deliver products in a consistent way and with exceptional quality’ and ‘to provide ongoing customer care that is unsurpassed in the marketplace’.

We strongly believe that customer care is the cornerstone of our business and we pride ourselves on providing customer care at the very highest level.

What promise does Arkom give to clients?

At Arkom we only work with companies that value their website and see it as an investment, not a cost. If you are looking for a quick and cheap website that you do not plan to touch again for years, we are not the company for you.

We build lasting relationships with clients and we promise to:

• Build the best websites, on budget, on time and at an excellent quality.
• Keep our clients’ websites improving and moving forward in line with changing business needs and the changing environment of the Internet.
• Continue to help improve the performance of clients’ websites year on year.

Why does Arkom have a customer care programme?

Arkom’s award-winning customer care programme is in place to ensure that we never have an unhappy customer.

Part of Arkom’s vision and mission is to provide an honest and transparent service every step of the way and this is reflected in our customer care programme.

The programme enables Arkom and every client to develop a partnership and establish clear objectives for every project.

What form does the customer care programme take?

Arkom’s customer care programme involves setting benchmarks for achievement, measuring the success of every project, continually improving websites and remaining at the forefront of best practise when it comes to website development.

The programme includes:

• A comprehensive warranty providing protection from hacking and spamming.
• Quarterly updates to ensure websites meet the current build standards and remain at their optimum level.
• Regular review meetings to analyse website statistics and look for areas that could be strengthened or improved.
• Exclusive rates for use of Arkom’s award-winning Tech support system, a unique system which puts the client firmly in control.

What proof is there that Arkom provides high levels of customer care?

Arkom won the Department for Trade & Industry’s ecommerce award for ‘Best Customer Care On-line’ for the Yorkshire & Humber region.

At Arkom we believe this is proof enough, but combined with our transparent costing system, years of website expertise and our customised services we are so confident we can exceed your company’s expectations at every step of the way that we offer a money-back guarantee.

Our team of highly talented experts are focused and dedicated to every project and at Arkom we are not happy unless every one of our customers is happy!

What next?

If you feel your website is important to you and you give us a call on 0844 375 0742. We would love to hear from you and would be more than happy to provide you with a fully costed quotation.