online technical support – putting you firmly in control!

All existing projects are managed via our award winning technical support system — The Supportal. It is a unique technical support system which puts our clients firmly in control.

This unique and innovative technical support system allows Arkom to make efficiency savings of up to 26% - which are passed directly to our clients. As a result of these cost savings and the significant benefits The Supportal offers our clients, Arkom won the Department for Trade and Industry´s (DTI) ecommerce award for “Best Customer Care Online” for Yorkshire and the Humber.

The Supportal is a unique technical support system which puts the client firmly in control when requesting new work or reporting faults from the project team, or simply asking our experts technical or topical questions.

Developed in response to client needs to be in the driving seat and OUR aim to be totally transparent with our costing, this online technical support system has enabled us to offer a much more streamlined and efficient service.

Both parties fully understand what is happening as The Supportal produces a written record of what is required — no more forgotten telephone calls or scraps of paper with barely legible words, it is all there for everyone to see. The system also incorporates regular email responses — so you know exactly what is happening with your project and there is no room for confusion or error.

Direct access to your development team at Arkom means there is no need to go through your Account Manager and this results in an even faster response.

Of course one of the best things about the system is that response times are guaranteed and you decide what is best for you

• Really urgent — under 4 hours
• Urgent — under 1 day
• Less urgent — up to 5 days

So if you want peace of mind & control — The Supportal is for you!